Tech Gen Solution LLC

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Refund Policy

Effective Date of this Refund Policy : 18th day of Feburary, 2024

At Tech Gen Solution LLC, we strive to provide high-quality mobile application services to meet your needs. If you are not entirely satisfied with your purchase, we are here to help.

Eligibility for Refunds

  • Refund requests must be made within 30 days of the original purchase date.
  • To be eligible for a refund, the service must not have been fully rendered or utilized beyond the scope of initial consultation or setup.
  • Refunds will not be issued for services that have been delivered as described and approved by the customer.

Refund policy will be voided if

  • A discounted package has been chosen.
  • The primary design concept has been approved.
  • You have demanded revisions.
  • Urgent design projects are non-refundable.
  • The cancellation has been made due to reasons non-related to the company.
  • The client is unresponsive or out of contact for more than 2 weeks of project.
  • Company’s policies, or policy, have been violated
  • Other company or designer has been approached for the same project.
  • The creative brief is lacking in required information.
  • A complete design change has been demanded.
  • The claim has crossed the given ‘request for refund’ time span.
  • The business is closing or changing name or business.
  • Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
  • If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and ‘not’ the entire bundle.
  • No refund can be claimed/processed once after the final files have been delivered to you following your request.
  • Refund and revision explicitly does not apply on items offered free.
  • Services including but not limited to Social Media, SEO, Domain Registration and Web Hosting are not entitled to refund under any circumstances.
  • In case of websites, refunds will not be entertained once the client has approved the design and the website is sent for development.
  • Refund will not be applicable on the work outsourced by third party.

Non-Refundable Services

  • Customized mobile application development once the project has commenced.
  • Consultation fees that have already been provided.

How to Request a Refund

  • Contact Us: Send a refund request to our support team at support@techgensolution.com with your order number and reason for the refund.
  • Review Process: Our team will review your request and notify you of the approval or rejection of your refund within 7 business days. Refund Processing Time
  • Approval: Once approved, we will process your refund within 5-7 business days.
  • Credit: Refunds will be credited to your original method of payment. Depending on your card issuer's policies, you can expect to see the credit within 5-10 business days after the refund is processed.
  • Credit: Refunds will be credited to your original method of payment. Depending on your card issuer's policies, you can expect to see the credit within 5-10 business days after the refund is processed.

Important Notes

  • Tech Gen Solution LLC reserves the right to refuse a refund if we determine that the refund policy is being abused.
  • Any refunds processed may be subject to a processing fee to cover transaction costs.

Contact Information

If you have any questions about our refund policy, please contact us at:

We value your business and appreciate your understanding and cooperation.